Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Harmony Pets. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any related content provided by Harmony Pets. By visiting our website, browsing our products, creating an account, or making a purchase, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should discontinue use of our website and services immediately.

Company Information

Harmony Pets is an online retailer dedicated to providing carefully selected pet wellness, comfort, and lifestyle products designed to improve the wellbeing of pets and provide peace of mind to pet owners.

These Terms apply to all users of the website, including visitors, customers, merchants, vendors, contributors, and any other person accessing or using the website.

Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, and any other policies published on our website.

Your continued use of the website following any updates or modifications to these Terms constitutes acceptance of those changes.

Eligibility to Use Our Services

To use this website and place orders through Harmony Pets, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction.

  • Have the legal authority to enter into binding agreements.

  • Provide accurate, complete, and current information when making purchases or creating an account.

  • Use the website only for lawful purposes.

We reserve the right to refuse service, terminate accounts, or cancel transactions where eligibility requirements are not met.

Account Responsibilities

If you create an account with Harmony Pets, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.

You agree to accept responsibility for all activities that occur under your account. Harmony Pets shall not be liable for any loss or damage arising from your failure to protect your account information.

If you suspect unauthorized access to your account, please notify us immediately.

Products and Product Information

We strive to ensure that all product descriptions, images, specifications, pricing information, and availability details displayed on our website are accurate and up to date.

However, we do not guarantee that all content is completely accurate, current, reliable, or error-free at all times.

Product images are provided for illustrative purposes only. Actual product colors, packaging, dimensions, and appearance may vary slightly due to manufacturing updates, screen settings, or supplier changes.

Harmony Pets reserves the right to:

  • Modify product information at any time.

  • Correct inaccuracies or omissions.

  • Limit quantities available for purchase.

  • Discontinue products without prior notice.

Pricing and Payment

All prices displayed on our website are subject to change without notice.

While we make every effort to ensure accurate pricing, errors may occasionally occur. If an item is listed at an incorrect price due to a typographical error, technical issue, or supplier update, Harmony Pets reserves the right to cancel or refuse any order placed for that item.

Payments must be successfully authorized and received before an order is processed.

We accept payment methods made available through our checkout system and reserve the right to modify accepted payment methods at any time.

Order Acceptance and Cancellation

The placement of an order does not guarantee acceptance.

Harmony Pets reserves the right to reject, limit, or cancel orders for reasons including but not limited to:

  • Product unavailability.

  • Pricing or inventory errors.

  • Suspected fraud or unauthorized transactions.

  • Violation of these Terms.

  • Unusual purchasing patterns.

If your order is cancelled after payment has been received, any eligible refund will be issued using the original payment method.

Shipping and Delivery

Harmony Pets works with trusted fulfillment and shipping partners to deliver orders as efficiently as possible.

Delivery estimates displayed on our website are approximate and should not be considered guaranteed delivery dates.

Shipping delays may occur due to factors beyond our control, including:

  • Carrier delays.

  • Customs inspections.

  • Public holidays.

  • Weather disruptions.

  • Supply chain interruptions.

  • Incorrect customer information.

Harmony Pets is not liable for delays caused by third-party shipping providers.

Customers are responsible for ensuring that shipping information provided during checkout is accurate and complete.

Returns, Refunds, and Exchanges

Our Return & Refund Policy governs all return and refund requests.

Customers are encouraged to review the policy before making a purchase.

Harmony Pets reserves the right to deny returns that do not comply with our published return requirements.

Approved refunds will be processed according to the terms outlined in our Return & Refund Policy.

Promotional Offers and Discounts

From time to time, Harmony Pets may offer promotional discounts, special offers, coupon codes, or limited-time sales.

Promotions:

  • Cannot be exchanged for cash.

  • May not be combined unless explicitly stated.

  • May be modified or terminated without notice.

  • Are subject to specific eligibility requirements.

Harmony Pets reserves the right to cancel promotions in cases of misuse, fraud, or technical error.

Intellectual Property Rights

All content available on the Harmony Pets website is the exclusive property of Harmony Pets or its licensors.

This includes but is not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Website design

  • Graphics

  • Images

  • Videos

  • Icons

  • Text content

  • Marketing materials

No part of the website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from Harmony Pets.

Prohibited Conduct

Users agree not to:

  • Violate any applicable laws or regulations.

  • Use the website for fraudulent activities.

  • Submit false or misleading information.

  • Attempt unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website functionality.

  • Infringe upon intellectual property rights.

  • Harass, abuse, or threaten employees, customers, or third parties.

Violation of these provisions may result in immediate suspension or termination of access to our services.

Disclaimer of Warranties

Harmony Pets provides its website, products, and services on an "as is" and "as available" basis.

To the maximum extent permitted by law, Harmony Pets disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Merchantability.

  • Fitness for a particular purpose.

  • Non-infringement.

  • Continuous availability.

  • Error-free operation.

We do not guarantee that use of our website will be uninterrupted, secure, or completely free from errors.

Limitation of Liability

To the fullest extent permitted by applicable law, Harmony Pets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Website use.

  • Product use.

  • Delayed shipments.

  • Service interruptions.

  • Loss of data.

  • Loss of profits.

  • Business interruption.

In all circumstances, Harmony Pets' total liability shall not exceed the amount paid by the customer for the product or service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Harmony Pets, its affiliates, employees, partners, suppliers, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from your violation of these Terms or misuse of the website.

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our services, you consent to the practices described in our Privacy Policy.

Changes to These Terms

Harmony Pets reserves the right to update, modify, or replace these Terms of Service at any time.

Updated versions will be posted on this page with a revised effective date. Customers are encouraged to review these Terms periodically.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which Harmony Pets operates, without regard to conflict of law principles.

Contact Information

If you have any questions regarding these Terms of Service, our policies, or your rights and obligations when using our website, please contact us through www.harmonypets.co.za

Thank you for choosing Harmony Pets. We appreciate your trust and look forward to serving you and your beloved pets.