Terms of service

Last updated: January 2026

Welcome to Harmony Pets. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully.

1. General
These Terms apply to all users of the Harmony Pets website and all purchases made through the site. We reserve the right to update these Terms at any time. Continued use of the website means you accept the updated Terms.

2. Products and Pricing
- All products are subject to availability.
- We reserve the right to change prices at any time without prior notice.
- Prices are listed in South African Rand (ZAR) and include applicable taxes unless otherwise stated.
- We do our best to display product colours and details accurately, but slight variations may occur.

3. Orders
- Placing an order constitutes an offer to purchase.
- We reserve the right to refuse or cancel any order for any reason, including pricing errors, stock issues, or suspected fraud.
- You will receive an order confirmation email once your order is accepted.

4. Payment
- Payment must be made in full at the time of purchase.
- We accept the payment methods displayed at checkout.
- All payments are processed securely through third-party payment providers.

5. Shipping
- Shipping times are estimates and not guaranteed.
- We are not responsible for delays caused by the courier, customs, or events outside our control.
- Risk of loss passes to you once the order is handed over to the shipping carrier.

6. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy carefully before making a purchase.

7. Intellectual Property
All content on this website (including text, images, logos, and designs) is the property of Harmony Pets and may not be used without our written permission.

8. Limitation of Liability
To the maximum extent permitted by law, Harmony Pets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. User Conduct
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to any part of the website
- Interfere with the proper working of the website

10. Governing Law
These Terms are governed by the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

11. Contact Us
If you have any questions about these Terms of Service, please contact us at:

Email: support@harmonypets.co.za
Store Name: Harmony Pets