Shipping Policy

Last Updated: July 2026

At Harmony Pets, we are committed to delivering quality products to pet owners as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Once an order has been placed, our team begins processing it as quickly as possible.

Orders are typically processed within 1–3 business days. Processing times may vary during peak seasons, promotional events, holidays, or periods of high demand.

Please note that order processing times are separate from shipping and delivery times.

Customers will receive an order confirmation email immediately after a successful purchase and a shipping confirmation email once the order has been dispatched.

Shipping Timeframes

Delivery times vary depending on the destination, shipping carrier, customs procedures, and other factors outside of our control.

Estimated delivery times are generally:

• Domestic Orders: 5–15 business days

• International Orders: 7–25 business days

Please note that these are estimated timeframes and not guaranteed delivery dates.

Certain products may arrive in separate packages if they are shipped from different fulfillment locations.

Shipping Costs

Shipping costs are calculated at checkout based on the customer's location and the products being ordered.

From time to time, Harmony Pets may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on the website and are subject to promotional terms and conditions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email whenever tracking information is available.

Tracking updates are provided by the shipping carrier and may take several days to appear after dispatch.

Customers can use the tracking information provided to monitor the progress of their shipment.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Harmony Pets is not responsible for delays, failed deliveries, or additional costs resulting from incorrect addresses, incomplete information, or customer errors during the checkout process.

If you notice an error in your shipping information, please contact us as soon as possible. While we will make every effort to assist, we cannot guarantee modifications once an order has entered processing.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Customs inspections

• Public holidays

• Carrier delays

• Supply chain disruptions

• High shipping volumes

• Natural disasters or unforeseen events

Harmony Pets is not liable for delays caused by third-party shipping carriers or external factors outside our reasonable control.

Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, we recommend:

• Checking with household members or neighbors

• Contacting the shipping carrier directly

• Verifying the shipping address provided during checkout

If you are unable to locate your package, please contact our customer support team and we will do our best to assist you.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may be imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Harmony Pets has no control over these fees and cannot predict the amount that may be charged.

Shipping Restrictions

Certain products may be unavailable for shipment to specific countries or regions due to carrier restrictions, local regulations, or logistical limitations.

Harmony Pets reserves the right to refuse or cancel orders that cannot be legally or practically fulfilled.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To assist with our investigation, we may request photographs of:

• The damaged item

• The shipping packaging

• The shipping label

Once reviewed, we will work with you to determine an appropriate resolution, which may include a replacement, store credit, or refund.

Changes to This Shipping Policy

Harmony Pets reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon being posted on this page. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or order fulfillment, please contact our customer support team through our Contact Us page.

Thank you for choosing Harmony Pets. We appreciate your trust and look forward to delivering products that bring comfort, wellness, and happiness to your beloved pets.