Shipping policy

Last updated: January 2026

Thank you for shopping with Harmony Pets. Please read our shipping policy carefully.

1. Processing Time

All orders are processed within 7–15 business days (excluding weekends and public holidays).
You will receive an email confirmation once your order has been shipped, including tracking information where available.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Notes
Standard Shipping	5–12 business days	Most common option
Express Shipping	3–7 business days	Faster delivery (if available)

Delivery times are estimates and may vary depending on your location and courier performance.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
We occasionally offer Free Shipping on orders over a certain amount. Any free shipping offers will be clearly displayed on the website.

4. Order Tracking

Once your order is shipped, you will receive a tracking number (where available). You can use this number to track your parcel.

5. Delays

We are not responsible for delays caused by:

The courier company
Customs clearance (for international orders)
Incorrect shipping address provided by the customer
Weather or unforeseen circumstances

6. Incorrect or Missing Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue.