Refund policy

At Harmony Pets, we want you to be happy with your purchase. Please read our policy carefully.

1. Returns
We only accept returns in the following cases:

- The product arrived damaged or defective
- You received the wrong item
- The product is significantly different from what was described

We do not accept returns for:
- Change of mind
- Wrong size selected by the customer
- Products that have been used or opened (unless defective)
- Sale or discounted items (unless defective)

2. Time Limit
You must contact us within 7 days of receiving your order to request a return.

3. Condition of Returned Items
Returned products must be:
- Unused
- In original packaging
- With all tags and accessories included

4. Refunds
- Refunds are only issued for approved returns (damaged, defective, or wrong item).
- Once we receive and inspect the returned product, we will process the refund within 5–7 business days.
- Shipping fees are non-refundable.
- Original payment method will be refunded.

5. Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

6. How to Request a Return
Please email us at  support@harmonypets.co.za with:
- Your order number
- Reason for return
- Clear photos of the product (if damaged or defective)

We will respond within 3 – 12 business days with further instructions.