Privacy Policy

Last Updated: June 2026

At Harmony Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect certain information, including:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Order history

• Device and browser information

• IP address and website usage data

We collect only the information necessary to provide our products and services and to improve your shopping experience.

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our products and services

• Personalize your shopping experience

• Detect and prevent fraudulent activity

• Comply with legal obligations

• Send promotional communications when you have chosen to receive them

Payment Security

We do not store your full payment card information on our servers. Payments are processed through trusted third-party payment providers that use industry-standard security measures to protect your information.

Sharing Your Information

Harmony Pets does not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who help us operate our business, including:

• Payment processors

• Shipping and delivery partners

• Website hosting providers

• Analytics and marketing service providers

These partners are only given access to information necessary to perform their services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

While no method of transmission over the internet can be guaranteed to be completely secure, we continuously work to maintain appropriate safeguards for your information.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent for marketing communications

• Request information about how your data is processed

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any websites they visit.

Children's Privacy

Harmony Pets does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our support at www.harmonypets.co.za

Thank you for trusting Harmony Pets. We are committed to protecting your privacy and providing a safe and secure shopping experience.