Privacy policy

Last updated: January 2026

Harmony Pets (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

1. Information We Collect
We may collect the following information when you visit or make a purchase on our website:

- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
- Order history
- IP address and browser information

2. How We Use Your Information
We use your information to:

- Process and deliver your orders
- Communicate with you about your order
- Send promotional emails (only if you opt in)
- Improve our website and customer experience
- Prevent fraud and ensure security

3. Sharing Your Information
We do not sell your personal information.

We only share your information with trusted third parties when necessary, such as:
- Payment processors
- Shipping partners
- Marketing tools 

These parties are only allowed to use your information to perform services for us.

4. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings if you prefer.

5. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

 6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or delete your information
- Unsubscribe from marketing emails at any time

7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

 8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Email:  support@harmonypets.co.za
Store Name: Harmony Pets