Contact Information

Last Updated: June 2026

At Harmony Pets, we value our customers and are committed to providing excellent support. Whether you have a question about an order, shipping, returns, products, or general inquiries, our team is here to help.

Customer Support

Our customer support team is available to assist you with:

• Order inquiries

• Shipping and delivery questions

• Returns and refunds

• Product information

• Account assistance

• General customer support

We aim to respond to all inquiries as quickly as possible and appreciate your patience during periods of high demand.

Contact Details

Email: www.harmonypets.co.za

Phone No: +27 81 819 1110

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM

Saturday: 9:00 AM – 1:00 PM

Sunday & Public Holidays: Closed

Response Time

We strive to respond to all customer inquiries within 24–48 business hours. During promotional periods, holidays, or high-volume periods, response times may be slightly longer.

Order Support

When contacting us regarding an order, please include:

• Your full name

• Order number

• Email address used during checkout

• A brief description of your inquiry

Providing this information helps us assist you more efficiently.

Returns and Refunds

For assistance regarding returns, refunds, damaged items, or incorrect orders, please contact our support team before returning any products.

Our team will guide you through the appropriate process and provide any necessary instructions.

Business Information

Harmony Pets

Pet Wellness & Lifestyle Store

Customer-Focused Online Retailer

Stay Connected

We are committed to creating a better shopping experience for pet owners and providing quality products that support the comfort, wellness, and happiness of your furry companions.

Thank you for choosing Harmony Pets. We appreciate your trust and look forward to assisting you.