Contact information
Last Updated: January 2026
1. Contact Harmony Pets
Email: support@harmonypets.co.za
Response time: Within 24–48 hours
2. How Can We Help You
Our team can assist you with:
- Order enquiries
- Shipping updates
- Product recommendations
- Returns and refunds
- Damaged or incorrect items
- Payment enquiries
- Website assistance
- General product information
3. Before Contacting Us
To help us resolve your enquiry as quickly as possible, please include the following information where applicable:
- Your full name
- Your order number
- The email address used when placing your order
- A detailed description of your enquiry
- Photos or videos if reporting a damaged, defective, or incorrect item
Providing complete information allows us to investigate your request more efficiently and reduce response times.
4. Product Support
If you require assistance choosing the right product for your pet, our support team will gladly help you find the most suitable option based on your needs.Our recommendations are provided in good faith and are intended to assist customers in making informed purchasing decisions.
5. Business Communications
For the security of our customers, Harmony Pets communicates through our official support email.We recommend that customers do not share sensitive payment information via email. If you receive suspicious communications claiming to be from Harmony Pets, please contact us immediately.